Refund & Replacement Policy

Last updated: May 2026

At LightningDeals, we want you to feel fully secure when purchasing premium digital access. Because our services consist of instant digital license allocations and workspace seat configurations, our Refund Policy is designed to protect your purchase while ensuring fair usage of our digital inventory.

1. 7-Day Technical Failure Refund Guarantee

If you purchase a digital subscription plan and encounter a technical activation error that prevents you from accessing the service, please report it to our WhatsApp Help Desk.

• If our technical support team is unable to successfully activate your slot or provide a fully working replacement within 24 hours of your report, you are guaranteed a **100% full cash refund** within the first 7 days from the purchase date.
• Approved full refunds are processed instantly and returned to your original payment source (UPI ID or card bank account) within 3 to 5 business days.

2. Prorated Validity Protection (After 7 Days)

In the event that an active subscription slot stops working after the initial 7-day period due to a vendor-side licensing structure update, and our help desk is unable to issue a new replacement slot within 24 hours, we will issue a **prorated cash refund or store credit** based on the remaining unused days of your validity plan.

Example calculation: If you purchase a 100-day plan for ₹1,000, and the slot stops functioning after 40 days, and a replacement is technically impossible, we will refund you ₹600 for the 60 unused days.

3. Support-First Resolution SLA

Before any refund is disbursed, we require that customers contact our active WhatsApp Support Desk at +91 76959 56938 and allow our engineers a 24-hour SLA window to technical audit and replace the credentials. The vast majority of access disruptions are resolved in minutes by issuing a fresh organizational invite link.

4. Ineligible Refund Scenarios

We do not support cash refunds in the following circumstances:

• Change of Mind: We cannot refund orders if the access slot has been successfully activated and delivered.
• Account Bans for Abuse: If your seat access is suspended due to violations of our Acceptable Use Policy (e.g., changing passwords on shared profiles, sharing team invite links, seat tampering, or credential resale), your warranty is voided and no refund will be issued.
• System Incompatibility: Customers must check software product requirements before purchasing. Incompatibility with specific devices or internet network service providers does not qualify for refunds.

5. Anti-Abuse Chargeback Guard

LightningDeals utilizes advanced transactional protection systems. Any customer who initiates a fraudulent chargeback or engages in payment-dispute abuse on completed, functional activations will have their profile permanently locked, and **all active license seats across our entire network will be terminated instantly** with zero notice.

6. Submitting a Refund Request

To request an active refund review, please contact our support desk on WhatsApp with:

• Your Order ID (e.g., LD-XXXXXXX)
• The registered **email address** and **WhatsApp number** used at checkout
• A clear screenshot of the technical error or revocation screen