Contact & Support Policy

Last updated: May 2026

At LightningDeals, we pride ourselves on exceptional customer care. Since we deliver digital subscription slot activations, we understand that prompt technical support is critical to your productivity. This policy defines our support channels, response timelines, and renewal workflows.

1. Primary Support Channels

To ensure rapid response and order tracking, we operate two main communication desks:

• WhatsApp Help Desk: +91 76959 56938 (Recommended for Fast Activation assistance, warranty replacements, and live troubleshooting).
• Email Support Desk: support@lightningdeals.online (For billing inquiries, partnership proposals, and formal complaints).

Please note that we do not offer outbound voice support or phone call support. All support is handled via chat and secure screenshot upload tools inside the customer dashboard to maintain record accuracy.

2. Operational Business Hours

Our help desks are staffed during the following hours:

• Monday to Sunday: 9:00 AM – 11:00 PM (Indian Standard Time, IST)
• Public Holidays & Weekends: Active support is provided with a standard SLA of 15–30 minutes average response time.

Inquiries received outside of regular business hours will be queued and addressed chronologically starting at 9:00 AM the following morning.

3. Service Level Agreements (SLA) & Response Windows

• Standard Delivery SLA: 5 to 1Fastutes average from successful payment, 2 hours maximum during peak queue demand.
• Technical Resolution SLA: 24 hours maximum for warranty replacements. If a subscription slot encounters a vendor-side closure or revocation, our tech team will configure a fresh active slot within 24 hours of your report.
• Refund Processing SLA: Approved refunds are credited to the customer's source account within 3 to 5 business days, depending on banking channel clearings.

4. Manual Renewal Operational Workflow

To prevent unwanted billing or card storage security risks, LightningDeals does not support auto-renewals. We never store payment details or automatically charge cards.

If your plan validity period is approaching expiry, please follow this renewal workflow:

• You will receive a courtesy WhatsApp or Email notification 3 days prior to your slot validity expiry.
• To continue your access without downtime, navigate to the customer portal and place a manual renewal request, or contact the WhatsApp Help Desk directly.
• Upon payment confirmation, our desk will either renew the current slot or provide a new invite seat, completing the setup within the standard delivery window.

5. Guidelines for Expedited Support

When contacting our support desk, please have the following details ready to help us resolve your issue in seconds:

• Your unique Order ID (e.g., LD-XXXXXXX)
• The specific **email address** tied to the activation
• A clear screenshot of the error message or access issue you are experiencing